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Formats · Term 04

UGC

User-generated content: customer or creator content, and the creator-led style it inspires.

The long definition

UGC means user-generated content: material created by users, often showing how they experience a product. In marketing, “UGC-style” also describes commissioned creator videos that use direct speech, everyday settings, and personal demonstrations.

These origins are different. A paid creator video is not automatically an independent customer review, and a scripted scene is not proof of a genuine experience. Keep the source and commercial relationship clear when preparing and presenting content.

Anatomy: UGC

Plan a natural demonstration while keeping the speaker’s role and the evidence clear.

A creator presents a bottle to the camera in her kitchen.
Illustration · e-commerce video
  1. 01ContextIntroduce a believable product-use situation.
  2. 02ExperienceDescribe what the speaker can genuinely show.
  3. 03DemonstrationFilm the product being used, with readable details.
  4. 04ConclusionClose with a specific observation or next step.

A concrete example

Illustrative example · desk lamp

“Here is how I adjust the light before a video call.”A creator demonstrates the real controls at their desk.

A concrete use case makes the video approachable without inventing a customer testimonial or a measured result.

Do

  • Keep the content’s origin clear.
  • Show a real use case.
  • Let the product remain readable.

Don't

  • Present a script as an independent review.
  • Invent a creator’s personal history.
  • Hide the demonstration behind effects.

How Reacast uses this concept

Use UGC as a format reference in your Reacast brief. Describe the setting, delivery, and product gestures separately from any testimonial claims.