In short
Check filters, unknown values and pagination before concluding that a video is missing. Broaden criteria gradually, then review collection status and search terms. Discover presents the catalog available within that scope; it does not list every video on a network.
Check search and filters
- Review the query, product and selected network. Remove the most restrictive filters, then widen the period or lower thresholds.
- A metric filter excludes videos missing that value. Country refers to the account and language to the caption: these conditions can exclude an otherwise relevant video.
Set one condition to Any to isolate it without changing the entire search. Pay particular attention to Only outliers, Velocity and engagement thresholds: they require compatible data not every post has. A video can therefore be known to the catalog but excluded from your current selection.
Check collection status
An unavailable source, partial collection or paused budget can limit results. A private, deleted or inaccessible post may remain absent. Already collected results are not exhaustive coverage.
The visible total reflects results after filtering, and several pages may be needed to browse them. Changing platform returns to the first page. Recheck the active platform and pagination before assuming a card disappeared because of a collection error.
Example: a known video is excluded by a filter
Fictional example: you find a video by URL, but it is absent from a search with Country = FR. If the account country is Unknown, that exclusion may be expected. Set Country to Any, then check other conditions without concluding that the catalog lost the video.
If the video is missing even without filters, distinguish keyword search not finding it from direct source access. A different caption or partial coverage may explain the first situation. Keep the query, network and URL to allow checking the same case.
Find a specific video
If you know the address, try Video URL when that mode is available for the relevant network. If it remains missing, keep the URL, network and message for support. Adding a URL does not guarantee access to the complete video file.