My render is stuck in queue — what now?
Expected wait times and when to contact support.
Read article Help CenterTroubleshooting
Troubleshooting
Rendering errors, missing data, access issues — quick fixes for the things that occasionally go wrong.
13 articles 8 available · 5 coming soon
All 13 articles
Sorted from most common question to most advanced
My product details were extracted incorrectly
Fix wrong names, images or categories.
Read articleKeyword suggestions do not match my niche
Reshape suggestions to fit your market.
Read articleA tracked competitor shows no data
Why it happens and how to refresh tracking.
Read articleVideo metrics look wrong or outdated
Understand refresh frequency and caching.
Read articleThe editor preview is laggy
Browser and performance tweaks that help.
Coming soonMy export failed mid-render
Recover your edit and relaunch the render.
Read articleVoiceover sounds robotic — fixes
Settings that make generated narration sound human.
Coming soonCaptions overlap my product
Reposition text zones around your product shots.
Coming soonI cannot connect my Shopify store
Permission and domain issues, resolved.
Read articleMissing videos in Discover results
Why some content stays out of search.
Read articleAlert emails go to spam
Whitelist settings for your team’s inbox.
Coming soonAccess issues after inviting a teammate
Pending invites and role conflicts explained.
Coming soonDidn’t find it? Ask a human.
Choose an available article above, or contact support.